Customer Testimonials

"My wife and I had a wonderful experience buying our new F-150 at Mullinax Ford of Vero Beach. Our sales associate, Jhon Turati, was phenomenal—he went out of his way to make the process a pleasure and got us a great deal on our new truck. I highly recommend Mullinax Ford in Vero Beach for a truly hassle-free buying experience. Thank you so much!"

Excellent experience, good deal, wonderful staff

Mullinax Ford of Vero Beach were a great group to work with. Helpful every step of the way. Frank Felkey couldn’t have been more informative & friendly.

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For my first time buying a car from a dealership this was a very pleasant experience. Everybody was very friendly and helpful. I would definitely recommend.

Buying a car At Mullinax Ford was a pleasant experience. I got the car I wanted at the price I wanted and they made everything possible to help me with my purchase. My sales associate were Frank Felkey and teammate Samuel. Both were in communication with me for the duration of my car shopping. The finance manager was pleasant, not pushy. I was able to finance in house in a very efficient timeframe . I picked up my car. It was nice and clean with a full tank of gas and I forgot to tell you there are no dealer fees, ... Read More

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Google - Nov 11, 2026

Buying a car At Mullinax Ford was a pleasant experience. I got the car I wanted at the price I wanted and they made everything possible to help me with my purchase. My sales associate were Frank Felkey and teammate Samuel. Both were in communication with me for the duration of my car shopping. The finance manager was pleasant, not pushy. I was able to finance in house in a very efficient timeframe . I picked up my car. It was nice and clean with a full tank of gas and I forgot to tell you there are no dealer fees, which was a plus. if you want good Customer service and lots of cars to choose from go to Mullinax Ford in Vero Beach.

Here is my beautiful truck. I so enjoyed buying my truck at Mullinax Ford in Vero Beach.

Our AC went out on our truck 3 weeks ago. We scheduled an appt. but then the flooding hit before our appt. The dealership was bustling with cars and trucks with engine problems from the flooding. They squeezed us in and solved our trucks AC problem. Thank you to Samantha and all the techs that fixed our truck on such a crazy busy day.

Neal Meadors is an excellent Fleet Sales Representative. Every truck purchased through him is exactly what we needed

Easy to deal with. Knowledgeable, and friendly.

Julian was a pleasure to work with. Quick and honest business. I would buy another vehicle from mullinax without hesitation.

Great people..very friendly and not pushy like most dealers...

Had the pleasure to work with Carol Lancaster and she made the buying process smooth and easy!

I had been looking for a CPO Ford Mach-E for a few weeks and used a 500-mile radius in my search. There were several to choose from, but when it came down to numbers no one wanted to give me a fair valuation on my trade. Not only that, but I would get multiple emails and texts from multiple people within the same dealership. Finally, I saw a Mach-E advertised by Mullinax. Shena from the Vero Beach store reached out to me. Not only was she exceptionally patient, professional, and knowledgeable, but she was my point of contact throughout the ... Read More

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Google - Nov 7, 2026

I had been looking for a CPO Ford Mach-E for a few weeks and used a 500-mile radius in my search. There were several to choose from, but when it came down to numbers no one wanted to give me a fair valuation on my trade. Not only that, but I would get multiple emails and texts from multiple people within the same dealership. Finally, I saw a Mach-E advertised by Mullinax. Shena from the Vero Beach store reached out to me. Not only was she exceptionally patient, professional, and knowledgeable, but she was my point of contact throughout the process. As for my trade, Mullinax offered far more than any of the other dealers. Lastly, the price they sold me the vehicle at was the best deal in the state of Florida. It was an all around very pleasant experience and I would recommend Shena and Mullinax Ford to my friends and family.

I had an issue with the turbo on my F250 diesel. I called Mullinax Ford of Vero Beach because I knew that Dennis Sclafani is a service advisor there and he has helped me several times before. After I described the situation he diagnosed the problem over the phone and was absolutely correct. Dennis knows that my truck is the lifeline of my tiny business so he really expedited my repair! He even had the technician stay later so that my truck was fixed by the end of the day! That is real customer service! Thank you so much Dennis &... Read More

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Google - Nov 7, 2026

I had an issue with the turbo on my F250 diesel. I called Mullinax Ford of Vero Beach because I knew that Dennis Sclafani is a service advisor there and he has helped me several times before. After I described the situation he diagnosed the problem over the phone and was absolutely correct. Dennis knows that my truck is the lifeline of my tiny business so he really expedited my repair! He even had the technician stay later so that my truck was fixed by the end of the day! That is real customer service! Thank you so much Dennis "Diesel" Sclafani"!

Great experience , will go back

Information easy to obtain. Place is under construction

Great service and easy to deal with. Entire staff is pleasant to be around. I will continue to get my service there.

Julian was great very helpful and knowledgeable. S fair price for my trade and a no nonsense fair price for my new F-250. Good people there are Sue at the front desk was very helpful too.

Excellent, fast service!

Alex Commercial Sales & Brandon in Finance were straight shooters ! Had a Great deal on my 2026 diesel F250 ! Communication was great and I was in and out with no hustle and bustle sales nonsense ! Highly recommend !

Very patient and friendly staff.

Bought a 2027 Ford Tremor on Friday October 30th. We had the best experience with Tom. He made it easy for us. We’ll definitely be back to get another vehicle.

Easiest vehicle I’ve ever purchased. Shantell is amazing and her management is even more amazing they went above and beyond to help me getting my vehicle for my birthday.

Thank you Julian (sales associate) and Brandon (financing and management) for making our buying experience easy and personal. They were knowledgeable about their inventory and product lineup as well as being patient and attentive while working with us. The confidence they have given us, after the sale, has convinced us that maintaining the vehicle at this dealership service department is the right choice to get maximum performance and life from the truck.

I hate this truck, it's too high, it's the second truck they tried to sell me, but I did get my money.

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I purchased a beautiful 2023 Ford Mach-e last week from Mullinax Ford in Vero Beach. I went to many other dealerships, but kept going back to Mullinax. They had a huge selection of used cars. My salesman, Tim Taylor, was fantastic! I test drove cars on 3 different occasions and he was patient and did not pressure me at all. It was stressful only because it's such a big decision, but Mullinax made it as painless as possible. Brandon, the finance manager, was also amazing! He helped me get a warranty I was comfortable with, with no pressure and Claire, the ... Read More

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Google - Nov 1, 2026

I purchased a beautiful 2023 Ford Mach-e last week from Mullinax Ford in Vero Beach. I went to many other dealerships, but kept going back to Mullinax. They had a huge selection of used cars. My salesman, Tim Taylor, was fantastic! I test drove cars on 3 different occasions and he was patient and did not pressure me at all. It was stressful only because it's such a big decision, but Mullinax made it as painless as possible. Brandon, the finance manager, was also amazing! He helped me get a warranty I was comfortable with, with no pressure and Claire, the office manager I think, was also very helpful. I highly recommend Mullinax if you are searching for a used car.

Easiest vehicle purchase we ever made!! Tom was amazing. Will definitely be back.

Fast and easy, no haggling experience!! Also best price around, especially with no dealer fees. Highly recommended.

Best experience great set of people This is my new dealership Julian COTA

Great experience with the SALE ! Alex helped with the best rate! Very happy ! Love my new Ford truck.

The whole ford crew was so friendly and pleasant to deal with n my sales person kristan and finance person Brandon did a fantastic job and I left very happy n satisfied

Frank is my goat. Long live Frank.

Tom was great. Very patient, not pushy and accommodating. Entire staff were all pleasant to do business with.

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We had a great experience buying our F-150! Frank, our salesman, was awesome to work with and made the entire process smooth. He was helpful, knowledgeable, and made sure we had a great experience from start to finish. We couldn’t be happier with our new truck and truly appreciate Frank’s excellent customer service. If you’re looking to buy a vehicle, we highly recommend asking for Frank!

Julian is top notch one of the most genuine person. Brandon amazing person but get your running shoes on lol. But honestly I couldn't ask for a better duo when purchasing a vehicle. We went in there with intention of just looking and taking the car for a spin. It just felt natural like we were supposed to be there. We weren't pressured answered all and any questions we had. Will definitely be a repeat customer hands down one of the best experiences I've had purchasing a vehicle.

Everyone was very welcoming and attentive here. We had a great sales process, compared to past experiences with other dealerships. There was no haggling on a great priced vehicle, no pressure for needless add-ons, just an honest interaction leaving a happy customer. Frank was great, handled all of my requests, and took great care of my elderly parents while we were there. 11/10 would purchase here again.

Best Ford dealership around you don't have to guess what you're paying Carol my sales lady was patient and we were able to make a deal over the phone which most dealerships won't do thanks for everything!

Cooper Burton was a pleasure to deal with. Honest and fair.

I've never had a better experience buying a vehicle in all my life. Every member of your staff was very pleasant, accommodating, and professional. Thank you!

Cooper and Brandon were excellent! I came in to purchase another vehicle for my business and had quick, amazing service! Everything was pretty much done ahead of time which I was grateful for, as I had my kids with me! All questions were answered and I am very happy about my new purchase! Highly recommend these guys!

Great job, we have already given recommendations to our friends . Mulinax Thank you!

Great salesman!

Did not feel pressured, good experience with friendly staff.

Kristian and Brandon were both really awesome and helpful. This was an unexpected come up looking for a new vehicle and they both really did all they could to make the process smooth! Thanks guys!

Great job all around. Fast and did not miss a thing. Shena taylor is the best sales person

Chandler my sales guy was very friendly, knowledgeable and straight forward and absolutely a pleasure to work with. He listened to all my needs in the truck i was looking to purchase. I highly recommend Chandler for your next vehicle purchase.

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Chandler Was a great Sales person very knowledgeable on the proxy, great Customer service, informative and very patient

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Myself and my husband purchased a truck here. He was going on the loan, I was not. We filled out all of the paperwork and we got the temporary tag which had both of our names. When we received the permanent tag in the mail, it only had my husband’s name. Upon calling we were informed that to be on the title, I had to be on the loan and that the finance manager we worked with no longer worked there and it was implied it was for reasons like this. The new finance manager instructed us to call ... Read More

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Google - Sep 28, 2026

Myself and my husband purchased a truck here. He was going on the loan, I was not. We filled out all of the paperwork and we got the temporary tag which had both of our names. When we received the permanent tag in the mail, it only had my husband’s name. Upon calling we were informed that to be on the title, I had to be on the loan and that the finance manager we worked with no longer worked there and it was implied it was for reasons like this. The new finance manager instructed us to call the credit union we financed through as it was their rule. Well, we did. Turns out they have no such rule and they said it’s the dealership trying to give us the run-around for their mistake. This dealership is absolutely horrible to work with from a sales and now financing perspective. Just save your time and go elsewhere. Update to their response: This isn’t a “unique” situation and we were informed this by the credit union. Plenty of people purchase cars as gifts for their spouse, or kids and put their name alone on the loan but their child or spouse’s name on the title. To say this was a complex situation is comical. You wasted hours of our time and the credit union will be contacting you to retrieve the money to correct the title with the DMV. Thanks.

Exceptional experience at Mullinax Ford of Vero. We came to only test drive the trucks they had in stock and let with one. Christian Jaramillo was so great to work with and by far better than any other sales person we had worked with, even after we told him we were not buying a truck and were only there to test drive, that we left that day having purchased a vehicle. This was ONLY because Christian was such a great professional and genuine person. Will be coming back to him as long as we are buying fords and he works ... Read More

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DealerRater - Sep 21, 2026

Exceptional experience at Mullinax Ford of Vero. We came to only test drive the trucks they had in stock and let with one. Christian Jaramillo was so great to work with and by far better than any other sales person we had worked with, even after we told him we were not buying a truck and were only there to test drive, that we left that day having purchased a vehicle. This was ONLY because Christian was such a great professional and genuine person. Will be coming back to him as long as we are buying fords and he works there. Dealership was great in general though, very large showroom and inventory. Easy to find what you are looking for here. Again, cannot thank Christian enough for the help finding the exact truck we were looking for and making the purchase so easy!!

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Unfortunately, my daughter and I had a horrible experience today trying to get Service for her Ford Edge. Her appointment was for 11 o’clock and I told the lady at the desk in the lounge that my daughter was coming in a minute, so she told me to have my daughter pull into the garage. I said great. So we got Dunkin next door and sat to wait in the lounge… next thing we know, an hour and a half later, another lady from the service department comes over and says oh I just saw you sitting here. We haven’... Read More

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Google - Sep 19, 2026

Unfortunately, my daughter and I had a horrible experience today trying to get Service for her Ford Edge. Her appointment was for 11 o’clock and I told the lady at the desk in the lounge that my daughter was coming in a minute, so she told me to have my daughter pull into the garage. I said great. So we got Dunkin next door and sat to wait in the lounge… next thing we know, an hour and a half later, another lady from the service department comes over and says oh I just saw you sitting here. We haven’t started work on your vehicle , because you never checked in, but we can start now. I apologize that my daughter and I lost it but our whole Saturday morning was wasted. I would not let them touch our car and I’m sorry we lost our temper. Our conscience told us to leave any garage who lets a vehicle sit there for an hour and a half before trying to find the Customer and any front desk lady that does not have the energy to walk down the hall to the service desk to let them know that the customer is there for service is not anybody that I want to have touch our cars. We will continue our business at the Ford in Melbourne, where we bought the vehicles.

Everything was good was treated pretty fair only thing I do not like is the fact that I have to wait for a check for 4 to 5 days to receive I don't think that's right at all. If u owe a customer money 💰 they should receive what is owed to them when paperwork is done not 4 or 5 days later I feel like that is very unprofessional if I owed u money u would want it right away

I purchased a 2018 Ford F-150 that was Ford Blue Certified from Mullinax Ford at the end of last year. I drove 2.5 hours just to purchase it. The buying process itself was seamless; however, the real disappointment came when the engine completely failed 5 months later. I contacted Mullinax Ford and explained the situation to a manager. The Ford Blue Certified warranty had recently expired; however, given that I had purchased a certified vehicle from them less than six months earlier and was now left with an immobile truck requiring a major engine repair, I hoped the dealership would at least work ... Read More

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Google - Aug 11, 2026

I purchased a 2018 Ford F-150 that was Ford Blue Certified from Mullinax Ford at the end of last year. I drove 2.5 hours just to purchase it. The buying process itself was seamless; however, the real disappointment came when the engine completely failed 5 months later. I contacted Mullinax Ford and explained the situation to a manager. The Ford Blue Certified warranty had recently expired; however, given that I had purchased a certified vehicle from them less than six months earlier and was now left with an immobile truck requiring a major engine repair, I hoped the dealership would at least work with me toward some type of solution or goodwill assistance. Instead, the conversation largely consisted of explanations of the legal limitations of the certification, the risks associated with purchasing a used vehicle, and a recommendation that I open a case with Ford corporate. Ultimately, I left that conversation feeling that I was essentially on my own. My advice to prospective buyers is to be skeptical of any certification attached to any vehicles here, and independently research extended-warranty options rather than assuming certification will provide meaningful protection. Based on my experience, I wouldn’t get your hopes up about receiving any sort of assistance from Mullinax if a major mechanical issue occurs shortly after purchase.

Just got yelled at by the sales associate, Brandon, and his manager over calling them out for listing the MSRP without including the manufacturer discounts which are already factored into the price of the truck. The TOTAL MSRP on the window sticker is where we start negotiation, you can’t double dip and claim you’re giving me a discount that I’m already getting from the manufacturer. No dealer fees mean nothing when you’re deceptive with your pricing. Buyers beware.

Mike Campbell is an excellent and very patient salesman, took great pains to help us decide on the vehicle we purchased. He is very knowledgeable about every model we considered,arranged for test drives in each, and spent hours searching other dealerships in locating the one which fit our exact needs. Also, Thank you Joe, in finance for providing a quick transaction , and obtaining a great interest rate for the portion of the deal that we financed! we will certainly recommend Mullinax Ford in Vero Beach to all our friends!

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Disappointed, I had to go somewhere else to have the problem with my car diagnosed. According to you, there was nothing wrong with it, but it turns out there was a problem

Absolutely Outstanding Experience My experience with Mullinax Ford has been nothing short of exceptional. From sales to service, this dealership consistently delivers excellence, integrity, and genuine customer care. A very special note of appreciation goes to General Manager Mosen Eteshami, whose honesty, professionalism, and kindness truly set the tone for the entire dealership. He is one of the most sincere and trustworthy general managers I’ve ever dealt with. His leadership is clearly reflected in the dealership’s culture—transparent, respectful, and deeply committed to the customer experience. The sales team made the purchasing process effortless: no pressure, no games, ... Read More

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DealerRater - May 30, 2026

Absolutely Outstanding Experience My experience with Mullinax Ford has been nothing short of exceptional. From sales to service, this dealership consistently delivers excellence, integrity, and genuine customer care. A very special note of appreciation goes to General Manager Mosen Eteshami, whose honesty, professionalism, and kindness truly set the tone for the entire dealership. He is one of the most sincere and trustworthy general managers I’ve ever dealt with. His leadership is clearly reflected in the dealership’s culture—transparent, respectful, and deeply committed to the customer experience. The sales team made the purchasing process effortless: no pressure, no games, just straightforward communication and real expertise. They took the time to understand exactly what I needed and delivered beyond expectations. The service department deserves equal praise. Every visit is handled with care and precision, and they consistently go the extra mile to make sure my vehicle is serviced correctly and promptly. The honesty and reliability here are rare and refreshing. My special thanks to Todd, my service advisor If you’re looking for a dealership where integrity still means something, Mullinax Ford of Vero Beach is the place. Five stars simply aren’t enough for the level of excellence they provide. Highly, highly recommended!

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This dealership is ok with selling you vehicles whose components just fall off. They diagnosed that my active air dam is just missing…. So I spoke with the sales manager and she said it could’ve fallen off when I was driving 90 on the highway, a roc could have hit it. Well I know a rock didn’t hit it. So I asked what happens if another part of my truck falls off if I’m driving 90 on the highway she then just continue to rattle all sorts of excuses. Don’t buy trucks from here apparently in the first ... Read More

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Google - May 19, 2026

This dealership is ok with selling you vehicles whose components just fall off. They diagnosed that my active air dam is just missing…. So I spoke with the sales manager and she said it could’ve fallen off when I was driving 90 on the highway, a roc could have hit it. Well I know a rock didn’t hit it. So I asked what happens if another part of my truck falls off if I’m driving 90 on the highway she then just continue to rattle all sorts of excuses. Don’t buy trucks from here apparently in the first year of purchase things just fall off cause according to them you drive over the speed limit.

Tim is THE BEST. Patient, knowledgeable, and goes the extra mile. He really listened to what I needed in a truck and why, and found the perfect one. I’m looking forward to many happy camping trips in my future, thanks to Tim and the staff at Mullinax in Vero. 🙂

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Very professional and friendly. My vehicle was in another city and had it brought promptly to Vero Beach. Everything went smoothly as far as the purchase. I’m very pleased and would recommend this dealership

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Car was avaliable on the website, called and agent confirmed avaliablilty. Showed up, and vehicle is absolutely trashed, on different rims and tires than OEM or advertised. As soon as they heard I was a cash buyer the car instantly wasn't avaliable and was a "dealer trade". Joke of a dealership. Don't do business here.

I purchased a 2026 Ford F-150 Raptor "37" from Mullinnax Vero Beach, right at a month ago. The purchase process was streamed lined and I had zero complaints. Frank, the salesman was great. Right after purchase I needed to enter a parking garage and texted Frank to see if he could help me with the height, as I had not had time to check it's height limit and he said he would, and I never heard from him. But that would not lower the review. Here is the problem: The color and model I wanted was not on the ... Read More

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Google - Apr 2, 2026

I purchased a 2026 Ford F-150 Raptor "37" from Mullinnax Vero Beach, right at a month ago. The purchase process was streamed lined and I had zero complaints. Frank, the salesman was great. Right after purchase I needed to enter a parking garage and texted Frank to see if he could help me with the height, as I had not had time to check it's height limit and he said he would, and I never heard from him. But that would not lower the review. Here is the problem: The color and model I wanted was not on the lot in Vero. They graciously agreed to bring the one I wanted from Kissimmee. I had noticed in the detailed pictures online, that The inside panel of the driver side door had what appeared to be deep scratches in it. However, since it was a picture, it was hard to tell if they were indeed scratches or just scuff marks. Upon arrival of the vehicle at the Vero Beach lot, I immediately checked the inside panel of the driver side. I was pleasantly surprised that there were no marks. I assumed that they were just scuff marks the picture and the detailing removed them. I continued with my purchase. Now that a month has passed, the exact scratches that were in the photos on the Internet have prominently appeared. When detailing the vehicle, they obviously were able to coat the panel with a solution that covered the scratches. These are not new scratches, but the exact ones that were in the photo when the vehicle was on the lot in Kissimmee. I have hardly driven the vehicle and have obviously done nothing to cause such scratches. I am mad at myself that I did not point out the scratches in the picture. And put something in writing. But it seemed like a mute point since the scratches were gone once detailed. But they were indeed scratches, and once the detailing liquid wore off, I now have permanent scratches in the drivers side panel. Extremely disappointing when you spend $100K for a vehicle and have scratches to ruin it. Make sure to check carefully when purchasing a vehicle and look closely at the pictures online. If you see anything, say something!! The dealership will cover imperfections (as detailing does) and you will be left with a less than perfect new vehicle, which is extremely upsetting. Dwayne B Nelson

Definitely shop around before or after. Most importantly do not trade in any vehicle at this dealership. You will get more for your vehicle shopping around.

Just an OK dealership experience with a few concerns. Purchased a used F150 30 mins before closing in late January. Had a difficult time inspecting the vehicle as their lot is very dark and space is tight. The test drive is a neutered 2 mile loop on slow speed roads... A few comments: (1) Sales person seemed to be a little irritated and in a rush as it was close to closing time (2) Sales person was not very knowledgeable of the truck or what CPO gold offers (3) Two tires were worn outside of factory spec for CPO gold, very clearly. The sales person ... Read More

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Google - Mar 10, 2026

Just an OK dealership experience with a few concerns. Purchased a used F150 30 mins before closing in late January. Had a difficult time inspecting the vehicle as their lot is very dark and space is tight. The test drive is a neutered 2 mile loop on slow speed roads... A few comments: (1) Sales person seemed to be a little irritated and in a rush as it was close to closing time (2) Sales person was not very knowledgeable of the truck or what CPO gold offers (3) Two tires were worn outside of factory spec for CPO gold, very clearly. The sales person and her manager tried to argue they were good... eventually conceded some credit on the trade. Which is fine, but why argue an obvious fact? (4) The used truck was very dirty. I wiped off layers, of what I assume was dust and dirt, from all interior windows. A vehicle listed for $45k should be at least properly cleaned. (5) Truck battery died completely within 2 weeks of ownership. Batteries are wear parts so I get it, but it had an undersized battery for this truck. (6) 8 weeks into ownership, the tailgate latch sensor is faulty. I can see now that the tailgate is slightly misaligned from prior damage before this purchase. This was not visable on their dark lot at time of sale... hoping CPO covers. (7) No door access code was given. Can't find any codes in near the passenger firewall. Will need to bring it in to get the factory code. What saved this from being a completly negative experience was the efficiency. I had the truck keys in my hand in about an hour of total time. Other than that, this dealership wasn't great. The dealership experience is just as important as the product quality. I contemplated buying GM after terrible Ford dealer experiences - I'm locked in with this F150 now, but its something I'll strongly consider with my next truck purchase.

I was born at night, but it wasn’t last night. Was interested in a 2008 Shelby GT-500, to make a long story short, it was a terrible experience.

Went to purchase a used silver F-150 today Robert left me a voicemail and told me the truck was here and available, and also took a long while to find a sales guy that wanted to work. I observed the receptionist ask a few different people. One guy in his cell phone at a desk just scrolling. Then apparently they still hold things for someone’s family or friends. Sales guy said that truck is on hold for someone and they are coming back to purchase it Friday. Why turn down a sale today is insane to me. Sad part ... Read More

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Google - Feb 26, 2026

Went to purchase a used silver F-150 today Robert left me a voicemail and told me the truck was here and available, and also took a long while to find a sales guy that wanted to work. I observed the receptionist ask a few different people. One guy in his cell phone at a desk just scrolling. Then apparently they still hold things for someone’s family or friends. Sales guy said that truck is on hold for someone and they are coming back to purchase it Friday. Why turn down a sale today is insane to me. Sad part is my wife purchased her truck here and experience was great. But not today. Unfortunately I can not apply 0 stars.

Worked deal online. Submitted credit app and sent all info to lock in a deal. Dealership still sold vehicle and doesn’t honor deals. Will not do business at this dealership.

I have had to bring my car to the service department at this dealership multiple times despite it being brand new. Every experience I have had there has been wrought with communication errors, inconsistencies, poor record-keeping, and unresolved problems. When my car locked me out and I was unable to start it, I was told that I had set off the auto-theft system due to trying to start it multiple times prior to it shutting down. This was untrue, and I was left with no real explanation as to why it happened. When my husband went to retrieve the car, ... Read More

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Google - Feb 12, 2026

I have had to bring my car to the service department at this dealership multiple times despite it being brand new. Every experience I have had there has been wrought with communication errors, inconsistencies, poor record-keeping, and unresolved problems. When my car locked me out and I was unable to start it, I was told that I had set off the auto-theft system due to trying to start it multiple times prior to it shutting down. This was untrue, and I was left with no real explanation as to why it happened. When my husband went to retrieve the car, he was given the keys and told they didn’t know where it was in the parking lot, leaving him to wander around to find it. The car then had to be brought back in when it kept going into battery-saving mode. I was told nothing was wrong with the battery, and they did nothing further to investigate or resolve the issue. I brought the car back again because it was still going into battery-saving mode, leaving me unable to use remote start or have the lights turn on when I opened the doors. They tested the battery again and told me nothing was wrong. I was also told that if I wanted a new battery, I would have to pay for it out of pocket. I was then informed that I had made the “wrong appointment,” which was why they did not test to see if something was drawing power from the battery and causing the issue. At no point prior was I told I had made the wrong appointment. Again, nothing was done to resolve the problem. It appears they either do not keep records of previous service visits or do not take the time to review them. When I brought the car back yet again, they finally determined it was the battery. When I asked why this could not have been figured out during the previous two visits, I was told the battery likely charged while I was driving it to the dealership. At no point did they offer to keep the car overnight or let it sit for 24 hours before testing it. Instead, the situation was repeatedly mismanaged while I drove a vehicle that was not fully functioning. Additionally, I was never called to pick up the vehicle. We had an event that evening and were unable to call before they closed, so we planned to call in the morning. When we did, we were told the recall repair had not been completed and that it would be done on Monday. It was never communicated to me that I would be without my vehicle from Friday through Monday, which resulted in my husband having to drive me to work all weekend. When he finally went to retrieve the car, he was told they had called me on Friday and that I did not answer. They did not attempt to contact me in any other way…such as leaving a voicemail, sending a text message, or calling my husband. I had no issues with my phone that day and genuinely believe they simply forgot and left for the day. If they had called Friday, why was I told the next day that the vehicle was not ready? I was also told that all recalls had been addressed. Weeks later, I received a text message stating that my rear camera had a recall and needed to be repaired, and that I could respond directly to the message. I responded asking whether it had been fixed during my last service visit, but I never received a reply. At this point, I feel I have no choice but to find a new Ford dealership due to the repeated incompetence and lack of communication. I would not recommend this dealership to anyone and would suggest driving elsewhere to avoid a similar experience. Update: To respond to the response, my husband was never called on the Friday my car was dropped off when they were unable to reach me. He was not spoken to until Monday. We had to call Saturday to try and get an update. The minor body work was buffing out a scratch. I didn’t ask for anything to be done complimentary and would have preferred my vehicle back same day as was the original plan. I also have still not received a response to this text message so still no clue if this recall was actually fixed like I was told it was.

All done with email and a couple of phone calls it was pretty easy,then I asked about a 2nd party trade in. Shantill my sales person took care of that also,with out a hitch Have already told several people how easy it was at Mullinax

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Our sales person, Chandler, was very nice. No pressure. We were there to purchase a vehicle and the process was done within 2 hours. Ask for Chandler when you go there!

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Shena was so helpful and understanding. Great service for me.Thanks Shena for the home delivery too. Highly recommend her.

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The worst possible experience of my life. No one from the dealership will even acknowledge you, after you give them $$. They could care less. I originally heard If Mullinax ford 30 years ago in St Pete area. I had such an amazing experience, i thought wow, i will check out Vero beach. The biggest Mistake Ever! They dont honor their ious, the service dept, doesnt honor thd things they break in your car,and the body shop, well honors nothing they do. This will be the 3rd time i have had to bring my brand new car with 3000 miles on it, ... Read More

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Google - Jan 8, 2026

The worst possible experience of my life. No one from the dealership will even acknowledge you, after you give them $$. They could care less. I originally heard If Mullinax ford 30 years ago in St Pete area. I had such an amazing experience, i thought wow, i will check out Vero beach. The biggest Mistake Ever! They dont honor their ious, the service dept, doesnt honor thd things they break in your car,and the body shop, well honors nothing they do. This will be the 3rd time i have had to bring my brand new car with 3000 miles on it, BACK, for the same check engine light, that doesnt even make it 20 miles without going off. again.

Lots of new cars.lots of car dealers. Started at Millinax where Coop was very knowledgeable and showed us the differences between models. He treated us with respect and patience. Answered all our questions. Then we went to 7 other dealerships where they were pushy and frankly deceitful. Millinax had great prices. No haggle no pushing.and the paperwork matched what they said. They treated us with respect as seasoned car buyers. What a difference. I bought from Coop!

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I was told I was approved for a desk and all I had to do was sign the paperwork when I got there. So when I arrived, I was getting rushed through the paperwork thinking it was the deal we agreed upon before arriving. I was literally sent a screen shot of the agreed deal that I was told I was approved for. After getting home I looked at the paperwork to realize they changed the price I financed AND added 6 months onto the deal. Be careful dealing with that kind of switch maneuver

CJ and his team are excellent! I highly recommend CJ as a salesman. He has worked extremely hard and he always does! Thank you to Mullinax Vero for accomplishing our goal!

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I have bought my truck from Tom Patrick and now my new Explorer. He is verry honnest and easy to work with. I like no dealer fees and up front priceing

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Very disappointed with my car buying experience here. I drove to Vero Beach all the way from Tampa to buy a Ford Raptor listed at $42,500. Mullinax loves to boast the “UPFRONT PRICING” as their slogan. However the final price was far from it. My car salesman was good and actually even after the purchase stayed with me to show me all the features the truck has to offer. The vehicle itself is great as it was my dream truck. The finance department and its overall shiesty behavior left a lot to be desired. I made the drive to Vero Beach ... Read More

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Google - Nov 21, 2025

Very disappointed with my car buying experience here. I drove to Vero Beach all the way from Tampa to buy a Ford Raptor listed at $42,500. Mullinax loves to boast the “UPFRONT PRICING” as their slogan. However the final price was far from it. My car salesman was good and actually even after the purchase stayed with me to show me all the features the truck has to offer. The vehicle itself is great as it was my dream truck. The finance department and its overall shiesty behavior left a lot to be desired. I made the drive to Vero Beach because the UPFRONT PRICE was listed at $42,500, however when I asked the finance salesman about the total financed price I saw it was listed around $50,000, which I was happy with. However, what he deceitfully left out was that wasn’t the total financed price but, the actual price as an additional $6,000 fee was listed as OTHER charge on the paperwork in small print. This was after me already putting close to $5,000 dollars down as a payment. When I noticed this on my first bill I immediately called Mullinax and questioned I believed his name to be “Daniel” about this concern who stated “uhhh yep $50,000 sounds about right” as their total financed price. The final/actual total financed price at $60,000. I had just bought a house and was traveling around all these past few months and by the time I noticed this wasn’t the case it was already too late to return the truck. If I knew I was going to be charged that much, I might have well just stayed in Tampa and saved the long drive. When I called back to complain about this to the dealer I couldn’t get any manager on the phone but rather a front desk clerk who seemed annoyed that I called back because no one was answering my calls. I left a voicemail on the finance workers phone that sold me the truck, literal months have passed and no one has contacted me. At the end of the day I signed the paperwork, but those who are thinking about doing business with Mullinax, be very cautious. I will not recommend this dealer to anyone I know. Response to dealers reply: Why does it take me leaving a negative review to get feedback from you dealer? If you were able to see my transaction and publicly post for everyone to see who I financed through then surely you could’ve given me a call back. I understand how financing works, hence my complaint that I was under the impression the cars total financed value was $50,000, not $60,000. Apart from that the $6,000 fee listed as “other charge” yeah I was charged $42,500 AS ADVERTISED, but also another 6k with other fees thus making the “upfront price” $50,000 and not $42,500. Looking at other negative reviews it seems that other have experienced problems with your dealerships honesty. Find a new slogan.

Wasted my time over a three day period on an pre owned seven year old car car sitting about three months in their inventory .Appears that a pre owned vehicle sitting on a lot that long equates to over priced or issues. I have owned about 130 vehicles and this store was by far the most difficult in which to deal.

Cj/Chris was awesome I had 1 issue he took care of it along with the help of the service department couldn't be happier

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I Bought a 2017 Shelby mustang from the dealership a little over a month ago. Im an out of state buyer, so i had never seen the car and had to get the car shipped, with that being said, i don't expect the car to be in immaculate condition. However, there are many very noticeable problems i found within the first weeks of owning that car that i believe should have been brought to my attention especially being an out of state buyer. I had asked the salesperson about the condition of the brakes and tires, the brakes are fine ... Read More

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Google - Oct 22, 2025

I Bought a 2017 Shelby mustang from the dealership a little over a month ago. Im an out of state buyer, so i had never seen the car and had to get the car shipped, with that being said, i don't expect the car to be in immaculate condition. However, there are many very noticeable problems i found within the first weeks of owning that car that i believe should have been brought to my attention especially being an out of state buyer. I had asked the salesperson about the condition of the brakes and tires, the brakes are fine as they stated, however, the rear tires are dry rotted, which was not shown in the listing pictures. The first time i drove the car, i instantly heard a squeak from the rear end at low speeds. I have since put the car up on the lift, and found bushings in the rear end are cracked, which is a safety concern. Again, this noise is extremely noticeable and consistent. The trunk mat in the car is separating into two pieces, along with the aftermarket amp in the trunk, that causes the subwoofer to make a popping noise and cut in and out during songs. The drivers seat in the car has a hole in the back with a piece of metal sticking out, and the plastic support on the side of the seat is separated. To summarize all the other problems, the whole front end has paint chips with touch up paint that does’t match, the front splitter has a crack and a piece taken out of it, the rear bumper is coming off in the right rear due to the bumper clips failing, along with a few other problems here and there. Again, I understand its an 8 year old car and will have some defects. When contacting the dealership about some of the problems(mostly just safety related) I was transferred to Will Lambert, who I understand is the used car manager. When i first told my problems, I was told i had a warranty through Mullinax only and he read the name of the plan out to me. I told him i had the blue certified plan which came with the purchase of the car. He disagreed until I told him i had a screenshot of the plan from the listing sent from the salesperson i bought the car from. He then set up the right warranty and ghat was that. The only problem that warranty covers is the bushings, which are less expensive than the deductible for the plan. I called back a week or so later, 3 or 4 days in a row to get a hold of Will once again, never answered the phone. Finally i called again and had another employee leave a not on his desk to call me. I got a call a day or two later and asked if they would cover the deductible since they sold me the car with the cracked bushings, i was told they cant do that, when i mentioned all the other problems that i listed earlier, i was told the car was inspected and in great condition, and that the tires were inspected by service so they must be safe. He brushed off all of the problems. He then said i could send the car back and see what the would fix after they see for themselves, i asked if i sent pictures of the problems if he would text me back and let me know what they would fix. He agreed. I sent pictures to the phone number he sent me, only got a response once i reached out again, with him telling me the pictures seemed like screen shots and were blurry, the only blurry pictures were from what i received from the dealership in a video they sent, and the other screenshots were from the shipping company when they took before pictures at Mullinax . Called again two days later and got no answer. This is where i’m at. Ive never seen a dealer treat a customer like this before.

It’s not like what it used to be here I walked around for 30 mins waiting for a sales man to approach me and when he finally did I was as walking to my car to down the road to Toyota this used to be an amazing dealership

Mullinax Ford Vero Beach has been a nightmare to deal with. Our brand-new 2024 F-150 Lightning has been in their shop multiple times, still isn’t fixed, and the recall hasn’t been addressed. Kristyn Rauscher in Service made promises that were never kept, and worst of all, their valet driver Mickey took our truck on a personal joyride instead of returning it promptly- and when questioned because we could watch where the vehicle was via the gps he held zero accountability- much like the entire team at Mullinax.

Great Experience, Easy transaction and they do exactly what they say they will do. Frank Felkey was an excellent salesperson. Great communicator and really took great care of me. Can't go wrong here.

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Mullinaxford is a Great Dealership - I had Great Customer Service an I had a wonderful experience with this Ford.. Everyone was Friendly and Supportive Thank You

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I really would not recommend this dealership to anyone — I plan on driving an hour to the next closest ford dealership to avoid doing business with them. I had 2 recalls on my Ford. It has been almost 2 months and I have not been able to get the recalls completed, after multiple attempts on my end. I brought my car in, service kept the car all day, to let me know at 4pm they were going to keep it over the weekend to resolve the recalls. When I asked why they hadn’t been completed yet, I was told the parts ... Read More

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Google - Sep 5, 2025

I really would not recommend this dealership to anyone — I plan on driving an hour to the next closest ford dealership to avoid doing business with them. I had 2 recalls on my Ford. It has been almost 2 months and I have not been able to get the recalls completed, after multiple attempts on my end. I brought my car in, service kept the car all day, to let me know at 4pm they were going to keep it over the weekend to resolve the recalls. When I asked why they hadn’t been completed yet, I was told the parts weren’t in. So what would keeping it over the weekend do? I picked up my car and was told they would order the parts. (Service Advisor: Jeremy) A week later, I called to reschedule the recalls. I was told “there are no recalls for your vehicle” Hung up, and tried again with a new advisor. Scheduled a new appointment. Called the day before and guess what? Recall parts still had not been ordered. Cancelled the appointment. Reached out to service manager who didn’t return my call. (Chris) Reached out to the general manager who wouldn’t speak to me, had his receptionist handle it (she was the only nice part of the entire experience, thank you Sue). Service manager finally called. I told him the process we had been through and he said himself he wouldn’t do business with his department. He promised he would reach out to me on 9/2 with an update and schedule the appointment after 9/4 when the parts would be delivered. It is 9/5 and I haven’t heard from him, not even a “there is no update” update. I’m so displeased with how these safety recalls have been handled. I completely understand when things are out of their control, however the lack of communication is unreal. This service department needs a complete overhaul or some serious training on how to COMMUNICATE with customers. This was my 4th purchased vehicle from Mullinax Vero and I will never purchase from them again if this is how they choose to service vehicles.

This dealership is the stereotypical behavior of not good people at all, we put a deposit down on a vehicle the night before and by 10am the next day Annette the sales manager approved of someone else purchasing the vehicle even though when we put our deposit down Robert sala guaranteed us the vehicle the next day when they had time to do the paperwork. We drove an hour and a half there and back with a newborn just to be screwed over.

I received bought a 2025 pickup ford Maverick. Our sales person was Tom Patrick.the wife and I agreed on two items we want. Our phones hooked up to blue tooth so we can mirror in the navigation, 2nd we wanted the blind spot on the mirrors. The sales person we t out and 15 minutes he came back in and said we are all set. Blue tooth hooked up and blind spot on the mirrors are there. We got home first thing Monday I called and spoke to someone about the mirrors, who ever it was said come in it's ... Read More

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Google - Aug 26, 2025

I received bought a 2025 pickup ford Maverick. Our sales person was Tom Patrick.the wife and I agreed on two items we want. Our phones hooked up to blue tooth so we can mirror in the navigation, 2nd we wanted the blind spot on the mirrors. The sales person we t out and 15 minutes he came back in and said we are all set. Blue tooth hooked up and blind spot on the mirrors are there. We got home first thing Monday I called and spoke to someone about the mirrors, who ever it was said come in it's probably just a matter of flipping a switch. I drove all the way back and they could do nothing about it. Salesperson was on vacation and manager said $1300 + we can get you what you want. The wife will not drive the truck its unsafe . Never buy from here. Not a very loyal dealership they don't stand by what they sell.

I am beyond disappointed with Mullinax Ford in Vero Beach, FL. We purchased a vehicle online and were told it would be delivered the following day from Orlando, and it was. We were assured it had passed their Ford Blue Certified used vehicle inspection—but that clearly means nothing here. Buyer beware: this place is a scam. From the beginning, Alex (sales) and the finance manager promised the world, but the moment the ink dried, the treatment completely changed. • The truck arrived with four mismatched tires—we specifically asked for new ones, but Alex said, “It’s Blue Certified, it ... Read More

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Google - Aug 21, 2025

I am beyond disappointed with Mullinax Ford in Vero Beach, FL. We purchased a vehicle online and were told it would be delivered the following day from Orlando, and it was. We were assured it had passed their Ford Blue Certified used vehicle inspection—but that clearly means nothing here. Buyer beware: this place is a scam. From the beginning, Alex (sales) and the finance manager promised the world, but the moment the ink dried, the treatment completely changed. • The truck arrived with four mismatched tires—we specifically asked for new ones, but Alex said, “It’s Blue Certified, it passed inspection, so not possible.” • The oil life was at 16% on a vehicle we just purchased, meaning we had to immediately pay for an oil change. • A week later, the visor fell from the ceiling. We texted and called Alex; even sent pictures to the same number he eagerly used while trying to sell the truck. No response at all. • To make it worse, the truck was supposed to be detailed, but it was filthy inside—dog food, trash, and dirt under the seats. We had to pay to have it detailed properly ourselves. The only bright spot was Brandon in the service department, who kindly explained we could take the visor issue to any Ford dealership. He was polite, professional, and actually cared—unlike Alex, who clearly only cares about numbers and sales. This entire experience shows that Mullinax Ford in Vero Beach does not care about customer service or repeat business. Reading other reviews, it’s clear this isn’t an isolated issue with Alex—it’s a pattern. Shame on you, Mullinax Ford. Do better and be better to your customers. Buying a vehicle is a big decision and investment, and no one should leave feeling lied to, ignored, and disrespected. Vehicle: 2022 Jeep Wagoneer

I purchased a 2019 f350 certified truck. The night I drove off the lot, the ford navigation system gave a fault code that appeared everytime the vehicle is powered on...very surprising as this is supposed to be a fully inspected and certified vehicle, nevertheless things happen. I return the vehicle for what was supposed to be a relatively quick reprogramming and easy one day fix ...its going on almost two weeks now and the vehicle is still there. During this time I have to persistently reach out to them, the responses have been as follows: (1) I will check into it ... Read More

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Google - Aug 6, 2025

I purchased a 2019 f350 certified truck. The night I drove off the lot, the ford navigation system gave a fault code that appeared everytime the vehicle is powered on...very surprising as this is supposed to be a fully inspected and certified vehicle, nevertheless things happen. I return the vehicle for what was supposed to be a relatively quick reprogramming and easy one day fix ...its going on almost two weeks now and the vehicle is still there. During this time I have to persistently reach out to them, the responses have been as follows: (1) I will check into it and get back to you (2) there is no note left by the tech, I will have the service personnel call you (3) service personnel has left for the day, will leave note to follow up in the morning. During this time there is little to no follow up and i have to call them. No loaner vehicle has been offered as aparently none is available.. So far i have been given three different completion date due to the following reasons (1) the problem was more that we initially thought (2) special order parts from ford are needed (3) another special order part from ford is needed (4) ford sent us the wrong part, correct part will be here tomorrow... This has been my personal experience purchasing from Mullinax ford and it has truly left a bad taste. Whether you should buy here is entirely up to you . Thank you

I bought a 2021 Honda ridgeline in July 2025. Originally I was very happy with the minimal dealer fees and generally no hassle. But after they did the detailing I brought up a problem with the headlight having water in it at the dealership before I even left. I drove 4 hours to get the car so I was hoping they’d service and fix it right then. They did not and I ended up getting strung along for over a month trying to get it fixed. Eventually got it fixed. UPDATE:After taking it to a mechanic and waiting a couple months, ... Read More

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Google - Aug 4, 2025

I bought a 2021 Honda ridgeline in July 2025. Originally I was very happy with the minimal dealer fees and generally no hassle. But after they did the detailing I brought up a problem with the headlight having water in it at the dealership before I even left. I drove 4 hours to get the car so I was hoping they’d service and fix it right then. They did not and I ended up getting strung along for over a month trying to get it fixed. Eventually got it fixed. UPDATE:After taking it to a mechanic and waiting a couple months, there is apparent front end damage as well as a shoddy paint fix on the hood then eroded with time. Very disappointing on their certified pre owned and multipoint inspection they claimed to do.

Non-transparent dealership with reps who spoke out of both sides of their mouth on a vehicle that was never really available. Managers convey distorted information and miscommunicate intentionally.

Beware after you purchase a vehicle here you're left to the wolves. Sold me a lemon and made me think it was all in my head (that's settled and water under the bridge). I've sent Maurice multiple emails and called to see where my warranty stands. Drove over an hr to the dealer to submitt my papers and assured it would be taken care of. He's ignored ALL emails since I went in person and ignored my voicemails. My husband called Maurice and when he said why he was calling Maurice all of the suddent kept ... Read More

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Google - Jul 5, 2025

Beware after you purchase a vehicle here you're left to the wolves. Sold me a lemon and made me think it was all in my head (that's settled and water under the bridge). I've sent Maurice multiple emails and called to see where my warranty stands. Drove over an hr to the dealer to submitt my papers and assured it would be taken care of. He's ignored ALL emails since I went in person and ignored my voicemails. My husband called Maurice and when he said why he was calling Maurice all of the suddent kept saying "hello hello hello hello hello" and hung up on my husband, more than once doing the same "hello hello" to him. Then, Annette assured me (I asked reception to send me to the store manager she asked me why and then flat out said no and automatically switched me to Annette instead of the stores manager) she'd get back to me when I explained my issue. Nothing. Left her a voicemail and no response either. At this point, I have wasted countless hours trying to get a simple answer and still have no answers on my warranty and $ from the paperwork I've submitted. I will NEVER recommend anyone to purchase from them at this point which is shameful considering my family in the last 3 years have purchased over 6 vehicles from this location and have now witnessed what I have gone through.